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Frequently asked questions
What is Crisis Companion™?
Crisis Companion™ provides practical, family-focused emergency identification tools for your vehicle. Each laminated 5×8 bilingual card lists vital contacts, allergies, and medical information so first responders can access what matters most when every second counts.
How do I personalize my Emergency Contact Card?
After purchase, you’ll receive a secure, encrypted JotForm link in your confirmation email. You’ll complete one form per card purchased, upload your photo if desired, and submit. Your information never appears publicly and is not stored online.
What kind of services does Crisis Companion™ offer?
Crisis Companion™ provides physical family safety products; not mental-health services or crisis-management software.
Is my personal information safe?
Yes. All data is submitted through a secure, encrypted form (SSL + end-to-end encryption). Crisis Companion™ never stores or views your private details only you hold the printed, physical copy once your card is produced.
Where should I keep my emergency contact card?
We recommend storing your card inside the included privacy envelope and placing it in your vehicle’s glovebox, door pocket, or emergency binder. Keep additional copies in purses, backpacks, or travel kits for quick access.
What makes Crisis Companion™ different?
We focus on real-world emergency identification, offering durable, glovebox-ready tools designed specifically for vehicle safety.
Is Crisis Companion™ a mental-health service?
No. Crisis Companion™ provides physical safety products such as emergency contact cards and seatbelt covers. We do not offer therapy or crisis-management software.
Can I order for my whole family?
Absolutely. Choose from our 2-pack or 4-pack bundles, or shop family kits that include seat belt covers and money clips. Each card comes with its own encrypted form link so every member’s details remain private.
When will I receive my order?
Processing begins after your encrypted form submission. Most orders ship within 3–5 business days after forms are received. You’ll receive an email update when your order is complete and ready to ship.
What payment methods do you accept?
We accept PayPal, Stripe, and all major credit cards through our secure checkout.
How can I contact support?
For product questions, order updates, or partnership inquiries, email customersupport@crisiscompanion.com or use the contact form at the bottom of the website.
What should I do if I receive a damaged product?
If you receive a damaged product, please contact our customer support team immediately with photos of the damage. We will arrange for a replacement or refund as per your preference.
Can I change or cancel my order?
You can change or cancel your order within 24 hours of placing it. Please contact our customer support team as soon as possible to make any changes.
What is your return policy?
We offer a 30-day return policy for all products. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund. Please ensure the product is in its original condition and packaging.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number on our website to track the status of your shipment.
Who uses Crisis Companion™ products?
Parents, military families, caregivers, seniors, individuals with medical needs, and anyone who wants first responders to identify them quickly.
Are Crisis Companion™ products recommended by first responders?
Yes. Our tools help EMS teams quickly see medical notes, emergency contacts, and family details in seconds.