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Frequently asked questions
What is Crisis Companion™?
Crisis Companion™ provides practical, family-focused emergency identification tools for your vehicle. Each laminated 5×8 bilingual card lists vital contacts, allergies, and medical information so first responders can access what matters most when every second counts.
How secure is my personal information?
Absolutely. Your data is submitted through a secure, encrypted form (SSL + end-to-end encryption). We never store or view your private details. Only you hold the printed, physical copy once your card is produced.
What sets Crisis Companion™ apart?
We focus on real-world emergency identification, offering durable, glovebox-ready tools designed specifically for vehicle safety.
Can I place an order for my entire family?
Absolutely. Choose from our 2-pack or 4-pack bundles, or shop family kits that include seat belt covers and money clips. Each card comes with its own encrypted form link so every member’s details remain private. Do not see a bundle that covers the entire family? Message us for a personalized quote and discount that is tailored to your needs.
What payment methods do you accept?
We accept PayPal, Stripe, and all major credit cards through our secure checkout.
How can I contact support?
For product questions, order updates, or partnership inquiries, email customersupport@crisiscompanion.com or use the contact form at the bottom of the website.
What should I do if I receive a damaged product?
If you receive a damaged product, please contact our customer support team immediately with photos of the damage. We will arrange for a replacement or refund as per your preference.
Can I change or cancel my order?
You can change or cancel your order within 24 hours of placing it. Please contact our customer support team as soon as possible to make any changes.
What is your return policy if I'm not satisfied?
We offer a 30-day return policy for all products. If you're not satisfied with your purchase, you can return it within 30 days of receipt for a full refund. Please ensure the product is in its original condition and packaging.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number on our website to track the status of your shipment.
Who benefits from using Crisis Companion™ products?
Our products are perfect for parents, military families, caregivers, seniors, individuals with medical needs, and anyone who wants first responders to identify them quickly.
Are Crisis Companion™ products recommended by first responders?
Yes. Our tools help EMS teams quickly see medical notes, emergency contacts, and family details in seconds.